#ShopfloorHeroes | 17.05.19

It's that time of the week again, we're back with another #ShopfloorHeroes blogpost where we will be looking at a short conversation we have seen this week from Hobbycraft Southampton.

We wanted to highlight this conversation as it shows the potential stores have to turn conversations into sales by offering to put products aside for customers.

The customer, Trudie, has enquired about a specific product in response to Southampton's product broadcast. Store colleague Anne has ensured to respond promptly within the same day to let the customer know how much the hoops featured in the original broadcast tweet cost. Anne has also ensured to mention to the customer that she can put the products aside if needed. This is great as this enables the conversation to have the potential to be turned into a sale.

Although the customer did not require any products to be put aside, she seemed pleased with the response from store colleague Anne.

Here are a few tips you can use when responding to customers on Twitter:

- Ensure to use personal sign-offs so that the customer knows who they are talking to.

- Aim to respond in a timely manner.

- Aim to offer to put products aside for the customer as this can turn a conversation into a sale for the store.

To find out more about how we can create #ShopfloorHeroes within your organisation, please email us at hello@socialretailgroup.com or click here and we will call you back